Terms and Conditions

Please find Word Dept’s Terms and Conditions below. By contracting me to write for you, you are agreeing to these Terms and Conditions. All Terms and Conditions below apply unless otherwise agreed in writing.

1. Quotations
Before commencing the work, you will be sent a quote for the project based on our prices which will be valid for 30 days. This will include the time for meetings, telephone or email conversations to discuss the brief, research, planning, writing and submission of the first draft, discussion, evaluation and integration of up to two sets of revisions (see Revisions below) and submission of the final draft. It will not include travel expenses and out of hours communication initiated by the client.

2. Confirming the project
Before starting a project, Word Dept will require a written confirmation that the client or clients’ agent has agreed to engage the company to write for them, agreed to the quotation, agreed to the deadline and has agreed to the company’s Terms and Conditions (an email is fine).

3.  Deposit
We reserve the right to ask for a deposit of 50% before work commences. Once the deposit is paid it cannot be refunded regardless of whether or not the project goes ahead.

4.  Payment
If a 50% deposit is not required, the client or the client’s agent will be invoiced on completion of the project and payment is required within 30 days of invoicing. We currently accept the following payment methods:

  • Direct bank transfer
  • Cheque
  • Cash

5. Right to Cancel if Client Frustrates the Project with Unreasonable Delays
If the project deadlines are unreasonably delayed due to the client not responding to requests for further information, or failing to review drafts, we reserve the right to cancel the project and invoice the full amount stated on the original quotation.

6.  Late payment
Payment later than 30 days after invoicing may be considered actionable and interest charged according to the Late Payment of Commercial Debts (Interest) Act 1998. Word Dept also reserves the right to charge an administrative fee of £150 on all invoices that are settled 30 days or more after the invoicing date, in addition to any recovery costs.

7. Revisions
Should revisions to the copy be necessary, they will be completed at no additional charge. This is provided that such revisions are assigned within 30 days of the client’s receipt of the copy and are not based on a fundamental change in the project that is beyond our control. Free revisions cover the first and second set of proofs, but some charge may be attached to further amendments.

Complete rewrites due to a change in direction at the client’s end is considered to be additional drafts and will be charged accordingly. A new quote can be submitted before commencing this work, if required.

8. Errors, Omissions and Indemnity
Word Dept makes every effort to ensure that the copy is free of errors and omissions – including errors in spelling and content – but cannot warrant this. We would request that the client or the client’s agent review the copy thoroughly before committing the project to production, as the ultimate responsibility for the content rests with the client.

The client shall hold Word Dept harmless against any liability anywhere in the world, including liability arising from copyright infringement and libel that results in any way from the use of its copywriting services and counsel on this project. You, as the client, agree to indemnify Word Dept against any claim for compensation or damages brought about as a direct or indirect consequence of the work it does for you and/or your organisation.

It is the sole responsibility of the client to ensure that all statements, claims, promises, information on said product or service, and guarantees are upheld in accordance with the laws of England and Wales. No claim for compensation or disbursement due to loss of earnings or any other detrimental effect to your business can be made against Word Dept.

9. Non-disclosure and confidentiality agreements
Word Dept can sign whatever confidentiality or non-disclosure agreements the client deems necessary, however, the client agrees to indemnify Word Dept against any action whatsoever by the client or a third party, associated with the  accidental disclosure or loss of this information.

10. Portfolio
Where possible, for offline materials, Word Dept would request a copy of the finished project for its own records and use in its online portfolio. Word Dept would also request the right to link to any online copy via its website to use in its online portfolio. Word Dept reserve the right to use selected extracts of its work both online and offline for self-promotion or advertising purposes unless specifically forbidden to do so by a confidentiality or non-disclosure agreement.